When will my order ship?
Unless otherwise noted orders will generally ship within 1 MONTH. We ask that you give you give us atleast a month from the time you place your order to receive your items. All items are at Wiloje Soap are created by one person, (Ana). If you need your items quicker than this, please email us.
If you need your order rushed a fee of $15.00 will be added and we will rush processing. This does not cover upgrading the shipping charges. You will be responsible for any shipping charges incurred.
At the moment we are currently shipping First Class Mail and USPS Priority Mail.
Due to the handmade nature of our products, we are unable to accept returns. Any custom made-to-order items cannot be returned or exchanged.
If you would like to exchange your item, return the unused, unopened, and in perfect condition within 7 days of receipt for your exchange. Contact us before shipping your item back or your exchange will not be processed. Please include a copy of your invoice in the package.
WE WILL NEVER SALE OR GIVE YOUR INFORMATION AWAY FOR ANY REASON. ALL CREDIT CARD TRANSACTIONS ARE DONE THROUGH PAYPAL.. WE NEVER HAVE ACCESS TO YOUR PAYMENT INFORMATION. YOUR PURCHASE IS SAFE AND SECURED THROUGH PAYPAL.